REFUNDS AND RETURNS POLICY

In the unlikely event you are not satisfied with your products, please contact us within 7 days of the original purchase date on 027 2885978 or email jody@hopefieldhemp.co.nz

 

When you contact us, please confirm your:

  • Name, address, best contact phone number and email address

  • The products you purchased and the quantity

  • Date of purchase

  • Reason for return

 

We will happily assist customers who wish to return or exchange goods and this will not affect your rights under the Consumer Guarantees Act 1993 (NZ). Please keep your receipt or tax invoice for proof of purchase. All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card so please have your credit card available to receive a refund. Without proof of purchase we will need to record your proof of identification (e.g. drivers' licence).

 

Damaged goods

We can offer a full refund or a full replacement on products proven to be:

  • Damaged,

  • Faulty,

  • Not fit for purpose,

  • Or do not match the sample or description.

 

Returns/exchanges

We can offer returns or exchanges providing the products being returned:

  • Have not been used,

  • Are not damaged by you or other persons,

  • And are of the same quantity first purchased.